FAQ FYTTER
Here you will find the frequently asked questions about how to put your machine together, keep it in good condition and how to use all our FYTTER products.BREAKDOWN & INCIDENTS
ASSEMBLY & MAINTENANCE
I've got a technical problem with my machine, how can I go about resolving this?
Contact our customer service team through the web page: please follow the link below.
Request an exchange/return.
Contact the sales department.
Different product than the one I ordered.
Contact the sales department.
Problem with the resistance.
Take a look at the instruction manual at the relevant part about the tension cable. After taking out the central tube from the frame, see if the connection is better.
The machine is showing an error message - why is this?
Have a look at your machine's manual or contact our technical team through the web page: please follow the link below.
A piece is missing to complete my product.
Contact the sales department.
The incline on my machine isn't working.
1. Disconnect the machine at the wall.
2. Take a look at the engine to see if the correct incline cables are connected to the electronic card.
3. If the problem persists, contact our customer service team through the web page: please follow the link below.
2. Take a look at the engine to see if the correct incline cables are connected to the electronic card.
3. If the problem persists, contact our customer service team through the web page: please follow the link below.
The console always reads '0.'
1. Try the connections at the rear of the console.
2. Also try the cable connections which connect the framework to the central tube.
2. Also try the cable connections which connect the framework to the central tube.
My product is incomplete, it's lacking pieces.
Contact our customer service team through the web page: please follow the link below.
How do I know my machine's code?
All of our machines have model identification. Look for the sticker on the bottom or rear of the machine. There, you'll see a message that says "model," and that is the code for your machine.
Damaged product
Contact our customer service team through the web page: please follow the link below.
The treadmill wont turn on.
1. Check that the power cord is plugged into a working plug (to check this, plug in a lamp or other electric appliance).
2. Check that the other end of the power cord is correctly plugged into the treadmill.
3. Chech that the master switch, situated close to the power cord, is in the right position.
4. Check that the safety key is inserted properly into the console.
5. Check the connections between the main cable and the console in the rear of the machine.
2. Check that the other end of the power cord is correctly plugged into the treadmill.
3. Chech that the master switch, situated close to the power cord, is in the right position.
4. Check that the safety key is inserted properly into the console.
5. Check the connections between the main cable and the console in the rear of the machine.
The bike is noisy.
1. Re-adjust all of the visable screws.
2. Check the levelling feet of the bike.
2. Check the levelling feet of the bike.
The chest belt isn't working properly.
1. Check and/or change the battery.
2. Check that the contact areas are positioned properly and are damp. "
2. Check that the contact areas are positioned properly and are damp. "
The running belt keeps sticking.
The belt has become too relaxed: See section "Tension of the running belt.
Damaged packaging on arrival.
Contact the sales department.
The heart rate sensor isn't working properly.
Check the cables connecting the pulse sensors to the console.
Make sure you are putting your hands on the sensors properly.
Make sure you are putting your hands on the sensors properly.
Centering the running belt.
1. Use the 6 mm Allen key which is provided with the machine: start up the belt at a low speed (4 km/h).
2. Inset the key in the screw on the side where the belt goes round.
3. Turn in a quarter turns, waiting 30 seconds between each turn, until the belt returns to the correct position.
2. Inset the key in the screw on the side where the belt goes round.
3. Turn in a quarter turns, waiting 30 seconds between each turn, until the belt returns to the correct position.
When you pedal you can hear a crunch.
The pedals are not properly attatched: loosen the pedals and re attach them forcefully.
Is there any kind of technical service near my house?
We have contact with technicians all over Spain, our support department can out you in contact with the most appropriate near you.
The treadmill belt is noisy.
1. The treadmill belt is not centralised --> see section "centering the belt."
2. The treadmill belt is not lubricated --> see section "lubrication of the belt."
3. See if the screws are in properlly (all of the screws of the vertical posts).
4. See if the belt is stable enough, by regulating the levelling feet.
2. The treadmill belt is not lubricated --> see section "lubrication of the belt."
3. See if the screws are in properlly (all of the screws of the vertical posts).
4. See if the belt is stable enough, by regulating the levelling feet.
What is the best way to get a repair through my guarantee?
Contact our customer service team through the web page: please follow the link below.
Treadmill tension.
The belt of the treadmill is something which will wear away and stretch over time. Stop using the machine as soon as you get the feeling that the belt is catching or is worn away.
1 See the section called ""Treadmill tension""
2. The belt is in the correct position when the sides are able to elevated by 2 or 3 cm.
1 See the section called ""Treadmill tension""
2. The belt is in the correct position when the sides are able to elevated by 2 or 3 cm.
I don't have a manual for my machine.
Contact our department through the link on our website: please click the button below.
It wont connect to Bluetooth - what should I do?
Check the manual to check if your device is compatible.
If its not solved by this, contact our technical team through the link on our website: please click the button below.
If its not solved by this, contact our technical team through the link on our website: please click the button below.
I need a replacement, how do I explain what I need? Where do I get it from?
In the instruction manual you will see the code for each piece that your machine contains. Contact our customer service team through the link on our website (please click the button at the bottom of the page) and tell them your machine reference number and the number(s) of the piece(s) that you need, and we wiill send them to you.
Periodic maintainance of the machine.
- Regular maintainance is necessary to keep it performing properly, and for longer. To reduce the noise of your treadmill, consider this: twist the knuts and bolts simultaneously. Lubricate the running belt every 100 hours of use.
- Clean it after every use: turn it off and unplug the machine. Apply a small amount of cleaning fluid to an 100% cotton cloth. Do not directly spray the machine. Do not use acidic or ammonia based cleaners. Clean the console and the screen and console after every use (because of sweat). Get rid of dust and stains from the ramps, mounts, foot rests, framework and motor cover, as well as the platform alongside the running belt.
- Clean the motor components (by taking off the lid) of any lint or dust, especially if you have pets at home.
- Clean it after every use: turn it off and unplug the machine. Apply a small amount of cleaning fluid to an 100% cotton cloth. Do not directly spray the machine. Do not use acidic or ammonia based cleaners. Clean the console and the screen and console after every use (because of sweat). Get rid of dust and stains from the ramps, mounts, foot rests, framework and motor cover, as well as the platform alongside the running belt.
- Clean the motor components (by taking off the lid) of any lint or dust, especially if you have pets at home.
Lubrication of the treadmill.
It is important to regularly lubricate your treadmill (after every 100 hours of use) to assure the longevity of your machine.
1. Preferably, use an aerosol lubricant with a sillicone base, for ease of aplication and cleaning. 2. After lubrication, leave the treadmill running for 5 minutes at 5 km/h.
1. Preferably, use an aerosol lubricant with a sillicone base, for ease of aplication and cleaning. 2. After lubrication, leave the treadmill running for 5 minutes at 5 km/h.
Help with putting it together - are there manuals in how to put the pieces together?
Contact our customer support team through our website: please follow the link below.
What maintainance do I need to carry out at home?
You should consult your machine's manual, or contact our technical team through the website: please follow the link below.
Do the replacement parts come with a guarantee?
All the pieces of our home gym products comr with two years guarantee apart from those which carry a 6 month lifespan.
What is my machine's guarantee?
All of the new Fytter machines come with a two year guarantee with both parts and labour. This guarantee covers technical problems, but is invalid if the product has not been used correctly alccording to the conditions stated in the manual.
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